SHIPPING POLICY

Australia

We offer FREE SHIPPING Australia wide for regular, tracked shipping with Australia Post.

Express Shipping is also available on domestic orders for a flat rate of $10AUD.

New Zealand

Shipping to New Zealand is $15AUD with express postage also available.

Worldwide

Shipping to the United Kingdom and the United States comes at a cost of $20AUD per order. If you are needing Loofau quickly, please email us at contact@loofau.com and we can work out an express order for you.

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If you cannot find options to ship to your home country on our site, please contact us at contact@loofau.com and we can look at alternative shipping methods. We have customers across Europe and Canada and are happy to ship to these locations.

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Once your order has been dispatched from our offices, you will receive a confirmation email with tracking number. If any information is incorrect in your confirmation email, please get in contact with us as soon as possible.

 

RETURNS

We only accept returns if the item is unused and in the same condition as when we sent it out to you. If you are unhappy with the product on arrival, please contact us at contact@loofau.com and we will advise you on where to go from there. 

 

DISPATCH TIME

All orders will be posted to you on the next business day, if not the same business day.

Please allow an extra business day for orders placed on Sunday as Australia Post services are unavailable on this day.

If you notice you have not received a confirmation email within 48 hours of placing your order, please get in contact with us at contact@loofau.com

 

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We cannot be held responsible for orders that name the incorrect shipping address. Please be careful when giving your shipping information, and make sure it is correct in your confirmation email too.